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You may submit an online repair request form by visiting our Service and Repair link https://www.tumi.com/repairRequestGuest and completing the online repair request form.
TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.
From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects. For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders.Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link is also located in your confirmation email. Please note: order information may not appear in your order history on www.TUMI.com for up to 24 hours .
After you have clicked "Place Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately.
You may submit your feedback to service@tumi.com and your information will be forwarded to the appropriate department. You may also leave a review on Tumi.com by going to the Product Detail Page, select Ratings and Reviews, and Add a Review.
Please visit the Setting Your Tumi Lock section for instructions https://www.tumi.com/s/tumi-lock .
A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).
The TUMI nylon fabric refresher is a special spot cleaning formula that removes dirt and most stains from ballistic and micro fiber nylon fabrics. Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry. The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for Tumi to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories. Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.
Yes. Complimentary monogramming is available for this collection. However, premium monogramming is not.
The TUMI | McLaren logo monogram is exclusive to the TUMI | McLaren collection.
TUMI | McLaren pieces purchased at a McLaren dealership cannot be returned to a TUMI store. The return policy is dependent upon the retailer where the product was originally purchased.
All are welcome to shop the TUMI | McLaren collection. You do not need to purchase a McLaren vehicle or racecar to purchase from the collaboration.
The TUMI | McLaren collection will be available in TUMI Full-Price Retail stores, TUMI.com, select McLaren dealerships and select department and specialty locations, globally.
All TUMI | McLaren pieces are covered under TUMI's warranty policy. More information can be found here.
It will follow the same repair process that all other TUMI products follow. More information can be found here.
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt. TUMI Full Price Retail purchases can be returned at a TUMI Full Price Retail store. TUMI Outlet purchases can only be returned at a TUMI Outlet. TUMI.com returns can be made by mail or at our TUMI Retail stores. Please visit our Return Policy page for more information.
Returns can only be made within the original country of purchase.
While exchanges are not accepted by TUMI.com at this time, they can be made in store. You can also follow the return steps below and place a separate order on TUMI.com for the new desired item.
Gift cards, Care Kits, and personalized products, including monogrammed and TUMI Accents are final sale.
Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank. .
Each package includes a prepaid UPS shipping label and return slip affixed to the exterior of your package. If you cannot locate or have misplaced your return shipping label, please call us at 1-800-299-8864.
- To return an item purchased on TUMI.com, securely pack the unused item in the original packaging along with the completed return slip stating the reason for your return, all paperwork, parts, and accessories. Please remove any extra labels from the outside of the package before shipping.
- You may bring the package to any UPS customer counter, authorized UPS shipping outlet or present the package to a UPS driver.
- Keep the UPS return tracking number to monitor the shipment status.
Make note of the Availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, the shipping method you select during Checkout will determine when your order will arrive. (For example, if your product takes 1-2 full business days to leave our warehouse and you select "Priority" shipping, it may actually take 2-3 full business days for your order to arrive.) Products are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the United States. If you receive an email notifying you that your products have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day. Please note: most items take a minimum of 1 to 2 days to leave our warehouse if in stock, before the shipping process begins. Additional time is required for monogramming and accenting of an item.
Customers can only purchase product off their local site. Tumi does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.
Tumi.com uses UPS to ship all customer orders in the U.S. and Canada.
Items may ship separately depending on size, availability and the addition of value added services (accenting and monogramming).
You can navigate to Tumi.com to place your order and select to pick up in the store of your choice. Upon completion, you will receive an email acknowledging that we, TUMI, have received your order. As soon as we have prepared your order you will receive a confirmation email that your order is ready for pick up. Please note: Your order will not be ready for pick up in store until you receive an email confirmation. If your order contains multiple shipments or pick-up locations, you will receive separate notifications when each has been processed. If you need a bag for your order, some TUMI stores may only provide paper bags for a nominal fee as required by law. The fee varies by location. For your convenience, we will hold your order for 14 days. If you do not pick up your order in your selected TUMI Authorized Full Price Store location, we will have to cancel your order and issue you a refund via Mail Check. In order to pick up your order, please bring the following: Driver's License or state/government issued photo ID, Credit Card or gift card used for the purchase (only the individual named on the credit card can pick up the order) and a copy of this email (optional).
Your order will only be ready when you receive an email confirmation telling you so. Please continue to check your email for this notice.
For your convenience, we will hold your order for 14 days. If you do not pick up your order in your selected TUMI Authorized Full Price Store location, we will have to cancel your order and issue you a refund via Mail Check.
In order to pick up your order, please bring the following: Driver's License or state/government issued photo ID, Credit Card or gift card used for the purchase and a copy of this email (optional).
Only the individual named on the credit card can pick up the order in store.
We are working tirelessly on our plan to reopen our stores and evaluating market-by-market to understand where it’s safe to consider reopening. Our goal is not only to reopen, but to welcome our community back safely. As soon as we feel confident and responsible in doing so in your neighborhood—with the guidance of our local and federal governments—you’ll hear from us with further details. You can find more details regarding a store near you on our TUMI Store Locator page.
We are working through many initiatives including curbside pickup, social distancing considerations, enhanced cleaning and disinfecting protocols, and reduced contact during the store experience to ensure that we can operate safely. We’ll have health and safety procedures in place for our store teams, and clear guidance for you on how to shop or utilize curbside pickup. In addition, we recommend that a face mask/covering be worn to ensure the safety of yourself and others (select states required per local regulations). TUMI safety measures include:
- Care Stations: Each store will have a dedicated sanitation space cleared of all products stocked with hand sanitizer, face masks/coverings, and disinfecting surface cleaner.
- Employee Protection: All TUMI employees will wear a face mask/covering, as required by state guidelines, as well as have easy access to hand sanitizer and disinfecting surface cleaner.
- Social Distancing: Floor decals will be present measuring six feet apart to ensure necessary social distancing requirements.
- Mobile Shopping Experience: Call your local TUMI store and speak with a store associate to place your order with contactless payment..
- Curbside Pickup: For store purchases made online or by phone, curbside pickup will be offered in order to retrieve your purchases in a safe and timely manner.
All TUMI employees will wear a face mask/covering in our stores, as required by state guidelines. We recommend that a face mask/covering be worn by our customers as well to ensure the safety of yourself and others (select states required per local regulations).
Yes. For store purchases made online or by phone, curbside pickup will be offered in order to retrieve your purchases in a safe and timely manner. For online orders, once you receive the confirmation email that your order is ready for pickup, please call the store phone number listed in the pickup details. For phone orders, please call your local store directly and a store associate will coordinate the purchase and pickup details with you. For both online and phone orders, a store associate will provide details and directions to schedule curbside service as it may vary per location. Please refrain from attempting to pick up or schedule curbside service for your items until you receive confirmation that your order is ready.
For both online and phone orders, a store associate will provide additional details and directions via phone to schedule curbside service as it may vary per location. Please refrain from attempting to pick up or schedule curbside service for your items until you receive confirmation that your order is ready.
If you are interested in purchasing from a TUMI retail store, but are hesitant to visit one, TUMI is offering the option to set up an appointment with a store associate. You may schedule an appointment to Facetime/Google Duo with a store associate for a virtual shopping experience or schedule an appointment with a store associate for a private in store shopping experience. To schedule your appointment, please call your local TUMI retail store. Click here to find more details regarding TUMI retail store openings near you.